Computer Operations Analyst 2

  • Wells Fargo
  • 446 E Southern Ave, Tempe, AZ 85285
  • Full-Time



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Job Description

As part of the Integrated Technology Operations, Distributed Technology Operations (DTO) team, the Computer Operations Analyst 2 (COA2) primary role will be to provide technical expertise to highly complex issues and initiatives related to the support and maintenance of the Corporate Distributed Computing Platforms (OS and Hardware) both Virtual and Physical including the following core focus areas; Windows Servers, UNIX based Servers (AIX, Solaris, HP-UX), Linux based Servers (Red Hat SuSE). Candidate will also be expected to provide guidance to technical system support initiatives.

Working as part of the Distributed Technology Operations team, candidate will assume responsibility for event escalation, alert and incident management service, change event support and execution service, break fix service including problem diagnosis, troubleshooting repair and resolution of issues impacting systems and impaired user functionality.

This Operations team provides 24 x7 services and the candidate will be required to work a NIGHT shift position scheduled Wednesday Saturday (A combination of two 12 hour shifts as well as two 8 hour shifts to be determined)



Required Qualifications

  • 1+ year of computer operations experience
  • 1+ year of leadership experience in a production environment



Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work in a fast paced deadline driven environment
  • Customer service experience
  • 1+ year of UNIX experience
  • 1+ year of Windows OS administration experience
  • 1+ year of virtualization technologies experience
  • Knowledge and understanding of technology support: ticketing workflow systems, in a production environment
  • Experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript
  • CompTIA A+ Certification (is that the same as A+ certification, which is preferred)
  • Cloud computing experience



Other Desired Qualifications
  • CompTIA Server+ Certification
  • Knowledge and understanding of problem resolution management for technology bridge line calls
  • Please note, this is a DAY shift position


Job Expectations

  • Flexibility to work in a 24/7 environment, including weekends and holidays



Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.