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Description

Purpose:

Provide ongoing support and assistance to the RN Intake Coordinators. Primary responsibilities include: Point person and intake and data entry of complete and accurate referral information and providing clerical support to the Intake Department.

Responsibilities:

  • Acts as a liaison between intake and referral sources with initial referral information.

  • Notify reimbursement and intake of pending referral information and assign to correct team according to current workflow.

  • Incorporates new processes and information into daily work.

  • Obtains and documents detailed referral information from all sources (electronic, phone, fax, email, IM) and enter into various computer databases.

  • Obtain and coordinate home health nursing visits for home infusion and enteral patients when needed.

  • Ensures workflow processes are timely and accurate.

  • Demonstrate the ability to work effectively, maintain expected productivity and follow through on all assigned tasks.

  • Achieves goals and standards for performance as defined by department and company. Ensures that work meets quality standards. Shows pride in work. Demonstrates reliability and follow-through on all assigned tasks.

  • Carries out responsibilities in accordance with Chartwell Core Values.

  • Demonstrate the ability to communicate effectively, express ideas clearly and utilize appropriate communication lines to resolve issues. Takes initiative to present ideas/suggestions to management.

Qualifications

  • High school diploma or equivalent required.

  • 2-year college or business degree preferred.

  • Medical terminology and/or previous health care experience required.

  • 2 or more years customer service related experience required.

  • Excellent organizational and communication skills required.

  • Computer knowledge/ability with Windows, MS office Suite (Outlook, Word, Excel) and other software experience required.

  • Call center experience preferred.

  • Capable of managing multiple priorities in fast paced environment.

  • Provides exemplary customer service to all internal and external customers.

  • Excellent verbal and written communication skills.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities REQNUMBER: 69204607


Associated topics: deskside, front desk, help, service, support analyst, support specialist, technical support, technical support specialist, technician, technician iv

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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