• UPMC Presbyterian (Pittsburgh)
  • Pittsburgh , PA
  • Miscellaneous
  • Full-Time
  • 4870 Forbes Ave



Under the general supervision of the Sr. Director, Electronic Health Record Operations, this individual will be expected to assist in go live support of the practices implementing the Ambulatory eRecord (EpicCare). This entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. This position requires travel that can be overnight for a week at a time


  • Answer questions or troubleshoot basic problems during go live.
  • Assures quality of information through business case and application level testing; validates test results to initial business needs.
  • Develop and maintain a understanding of the practice's EpicCare workflows.
  • Ensures appropriate knowledge and use of EpicCare tools.
  • Ensures that security and confidentiality policies are upheld and enforced.
  • Identify issues that need to be escalated through the appropriate process in a timely manner. Facilitates use of Service Center to document and measure client requests.
  • Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare.
  • Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.
  • Provides on-site go live support on a prescheduled basis for new practices going on EpicCare.
  • Understands the importance of Meaningful Use and educates the practice staff and providers on the importance of Meaningful Use measures as they relate to the eRecord.
  • Works with ISD staff, clients and/or vendor staff to deploy production applications.
  • Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.

  • Qualifications

  • High school diploma or GED required Bachelors Degree OR 2 - 4 years practical experience in IT or in clinical ambulatory care
  • Must have access to a car and will be responsible for travel to implementation sites.
  • Must be able to interact tactfully and professionally with patients, clinic/physician/project staff and management.
  • Has mastered the essential knowledge base for an IT professional
  • Has mastered the essential IT principles and analytical rules that guide their application in practical situations
  • Able to perform basic/standard IT procedures and protocols
  • Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions
  • Strong computer and typing skills
  • Good verbal, and written communication skills.
  • Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord.
  • Able to perform job responsibilities and make decisions in a fast pace work environment.
  • Knowledge of medical record format and content of patient records.
  • Ability to review medical records, read physician documentation and verify patient identification.
  • Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs.
  • Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically).
  • Maintain strict confidentiality of patient information and adhere to HIPAA regulations

    Licensure, Certifications, and Clearances:

  • Act 34 Criminal Clearance
  • Driver's License

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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