Audience Service Worker - Box Office (Continuous) (8548)

Employment Type

: Part-Time


: Miscellaneous

Audience Service Worker - Box Office (Continuous)(JID 8548)
The Soraya
Part Time / $12.00 - $13.00/hr.

CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.

About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

About the Department
The Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) includes two venues, a 500-seat auditorium, and the new 1700-seat state of the art proscenium theater/concert hall. The Soraya presents about 50 performances per year of world-class artists of all genres and disciplines. Located in the nation's second largest market, Los Angeles, The Soraya operates at the highest level of professional and artistic excellence.

Major Duties
Under general supervision, the Audience Service Worker - Box Office assists the Box Office Supervisor and Box Office Assistant in the sale of tickets to the public for performances held in the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya), the Plaza del Sol (PdS) as well as other Campus Theatres such as The Experimental Theatre. The incumbent assists the Supervisor and Assistant in performing a variety of box office tasks including cash and credit card handling, multi phone line usage, assisting guests with the purchase of tickets either over the phone or in person having the knowledge of the House seating, costs of individual seats, series seats, discounted seats; is flexible and patient answering questions regarding policies and procedures on multiple theatres and printing tickets; helps with stuffing envelopes, mailings, and will call; sets up tables and chairs as needed; assists with the selling of artist and venue merchandise on days and/or nights of performances; provides the highest level of customer service in every aspect of the guest experience in the sale of tickets and merchandise for The Soraya and PdS; and performs other duties as assigned.

Current Red Cross certification in CPR and First Aid is preferred. Bilingual is a plus. Alpha/numeric data entry at 35 keystrokes per minute desirable.

Knowledge, Skills, & Abilities
Knowledge of theatre etiquette, standards and protocol, performing arts center structure and knowledge of house seating and university facilities, policies, and organization is a plus. Ability and specialized skills to: demonstrate excellent customer service and public relations skills; work with a wide variety of personalities in the execution of events; be outgoing and enjoy working with people; working with crowd control; exhibit exceptional dependability, flexibility, and patience in interactions with others; provide excellent verbal and written communication; lift 35 lbs; display a detail-oriented work attitude; multi-task; work independently and as part of a team to accomplish goals; work under pressure and adhere to deadlines; establish and maintain effective working relationships with guest artist, vendors, students, faculty, staff, clients, patrons, guests, peers and upper management. If involved with off-campus tabling events, proof of auto insurance, provision of good driving record, and completion of CSUN defensive driving online course are required.

Pay, Benefits, & Work Schedule
The salary range for this classification is: $12.00 - $18.00 per hour.
The anticipated hiring range: $12.00 - $13.00, dependent upon qualifications and experience.

HOURS: Intermittent; On-Call; up to 40 hr/wk. The work schedule varies and is based upon the scheduled usage of the venues. Work Calls are based on The Soraya/PdS and renter contract requirements and may vary at different times of the year.

TEMP: Temporary-renewable.

Application Period
Applications are currently being accepted to establish a Helper/Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2020 or until an adequate amount of applications have been received.

How To Apply
Candidates should apply by completing the CSUN on-line application utilizing: link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.

For more detailed information on the application and hiring process, please visit the link below:

Background Check
This position is a sensitive position as designated by the CSU.

A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.

The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Closing Date/Time: Open until filled

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