Requisition ID: SER001768Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck??s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Job DescriptionThe enterprise Information Technology field is rapidly changing. The explosion of data tied to the ubiquity of digital technologies and services available to consumers is changing the expectations of senior leaders, employees, customers and patients. People want access to information, everywhere, on any device, anytime. These challenges require IT to significantly uplift its technology assets and skill sets to speed up and drive the changes. To address this challenge, IT has established a three hub model in Singapore, Branchburg and Prague to provide a follow-the-sun operational model leveraging networked teams that can better support the business, the patients and make the crosswork between different departments and regions more and more agile. The Network Specialist is required to support the planning, implementation and deployment phases of complex projects, in line with IT strategies of Network and Unified Communication divisions. This requires a highly skilled individual with subject matter expertise in Network Security, Firewall Management, IPS/IDS, Site to Site VPN and Network Protocols. A strong ability to collaborate with stakeholders across Managed partners, IT functional groups and Business is also required on a daily basis. We are looking for someone who is capable of working in a dynamic global environment operating in a 24/7 follow the sun model, with a broad understanding of Data Network technology areas as well as wide exposure to complex global network infrastructure setup. The individual will need to demonstrate sound technical knowledge, good communication and good operational mindset.Primary activities/responsibilitiesTo support and promote the overall quality status of the managed services and ensure compliance to optimal service levels according to the highest standards provided by the Engineering Teams.To act as the highest technical escalation point in all the technology areas managed by the team. To Troubleshoot complex network issues escalated to the team with Incidents on a world-wide scale. To Handle post-incident analysis and Long Term Remdiation actions.To handle confidently the escalation process up to Executive levels within the company.Will be directly responsible for implementing Network and UC projects and also supervise projects being implemented by the Managed Services provider.To work with technical teams and business teams when developing standardized network solution and communication plans to provide an optimal end user experience.To adhere to project management and ITIL best practices and methodologies across projects and service delivery while meeting time-lines, budgets and business deliverables. To ensure new tools, devices, platforms are properly put in production by following standard processesTo be involved in global & regional initiatives and duties based on Management and Business requirements To Coach, mentor and motivate others in the teamTo manage vendors and drive deliverables to meet target dates.QualificationsEducation Minimum Requirement: Bachelors Required Experience and Skills: 5-8 years in providing technical operation support and service delivery in Data Network areasProven experience in troubleshooting and fixing complex networking issues. Experience with Data Center technologies Experience with scripting Experience with Cisco and VPNExperience with Global IT operationsExcellent communication and negotiation skills within a matrix organization Client Facing Experience within Corporate teams Excellent Customer Service Skills Proven experience with Escalation and Resolution Preferred Experience and Skills: 2 years experience as a Tier3 engineer in an Enterprise level NOC Wide experience with Cisco, F5, Pulse Secure and Palo Alto technologiesGood knowledge of ITIL processes or similar best practices (Eg; Change, Incident, Problem management)Proven experience in troubleshooting and fixing complex networking issues. Strong working knowledge in the following areas; Routing protocols (BGP, OSPF, EIGRP)SDN (Cisco ACI)VPN solution like DMVPN, IPSEC, GRE and SSLData Center technologies (OTV, Fabric Path, VDC, VPC, ACI, Load Balancing)Perimeter Security (Cisco ASA/Firepower, SourceFire, Palo Alto/IPS, Pulse Secure)Monitoring and management tool such as or similar to (example ServONE, Tufin, NetBrain)Experience with scripting and DevOps tools and languages (e.g. Python, GitHub, etc.) and automation tool like Gluware will be an advantageExperience with Cisco WAAS, QOS, Cloud (AWS, Azure) ans DNS/DHCP via tool like IPAM will be an advantageThe Cisco CCNP certification is highly recommendedIndustry recognized certifications such as CISSP, CCIE, PMP are a very welcome plusYour role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we??re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we??re inventing for life. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to . Search Firm Representatives Please Read Carefully: Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means. Visa sponsorship is not available for this position. For more information about personal rights under Equal Employment Opportunity, visit: EEOC Poster EEOC GINA Supplement OFCCP EEO Supplement Merck is an equal opportunity employer, Minority/Female/Disability/Veteran - proudly embracing diversity in all of it??s manifestations.Job: Service Delivery/ManagementOther Locations: Employee Status: RegularTravel: Yes, 10 % of the TimeNumber of Openings: 1Shift (if applicable): Hazardous Materials: NoCompany Trade Name: Merck
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.