Senior Desktop Support Analyst

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Company:

MMC Corporate

Description:

Senior Desktop Support Analyst

Are you an established IT professional looking for your next challenge? Eager to provide high quality technical support to a global team? Then you will want to talk with us. As a Senior Desktop Support Analyst at Marsh & McLennan Companies, you will be responsible for providing technical support to our internal employees and clients across multiple operating companies in Midtown, NYC and the surrounding areas. Some responsibilities include but not limited to:

* Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
* Determine appropriate hardware and software based on corporate policy and end user requirements
* Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
* Use corporate incident management system to record and track all support work
* Maintain accurate hardware and software records for corporate assets
* May assist with the procurement of hardware and software
* Support team's abilities and functions through positive customer relations
* Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams

Qualifications:

* Degree in a technology-related discipline OR a combination of work experience, education and training equivalent to a four-year college degree in a technology related discipline
* Minimum of one year related work experience; two years preferred
* Superior customer service skills
* Advanced knowledge, support and troubleshooting of AV, presentation, and teleconferencing equipment
* Strong professional experience in a Windows 7/10 Enterprise environment
* Superior analytical and problem solving skills
* Ability to work within a team environment
* Ability to independently plan, organize and prioritize one's own activities
* Ability to express ideas clearly in both written and oral communications
* Ability to communicate technical information to a non-technical audience in a clear and coherent manner
* Ability to effectively lead technical teams, to bring about technology solutions
* A+ certification preferred
* Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
* MAC OS experience required
* In-depth knowledge of Android and Apple iOS and mobile device technologies
* Create, maintain & publish support documentation as needed
* Local travel may be required
* Occasional evening and weekend work may be required
* Ability to lift and move desktop and other related hardware

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.


Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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