The 5's Colleague Resource Center --Team Oriented environment providing telephone support to Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems, with an emphasis on coaching and service resolution.
- Providing phone support to Huntington Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems
- Resolving complicated customer issues through completion, within service level
- Recommending process improvements for internal and external customer service
- There are service level goals, but no sales goals associated with this position
- Eligible for participation in Recognizing Exceptional Performance [REP] incentive program
- High School Diploma
- One or more years of Head Teller/Team Leader/Personal Banker/Assistant Branch Manager experience or
- One or more years of Retail Branch Operations experience
Other Preferred Traits and Characteristics:
- Associate's Degree preferred
- Knowledge on the account opening requirements, Argo Teller, ATM support, CD/IRA regulations and Lending Policies preferred
- Supervisory or leadership experience is an added plus
- Proven ability to successfully resolve complex customer service issues
- Excellent written and oral communication skills
- Team player, with a genuine enthusiasm for providing \"Simply the Best\" service
- PC and Internet proficient
Hours: We offer a variety of Flexible schedules which can include: mornings, evenings, split shifts, etc. as needed to accommodate staffing level and volume for the Retail Solutions Center. Full time Position at 40 hours per week. Phone Support Center hours of operation: Monday - Thursday 8:30am - 7pm, Friday 830-8 pm, Saturday 9am - 5pm and Sunday 11am - 4pm. Flexible schedules Monday -- Friday, with every other Saturday shift required. Approximately one Sunday shift per quarter.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
Associated topics: branch, branch teller, client, customer, customer service, customer service representative, saving, service associate, service representative, teller