Head of Fraud Management, Commercial Card Operations Latam (VP)

Citigroup in Tampa, FL

  • Type: Full Time
position filled
Treasury and Trade Services (TTS) offer industry-leading Cash Management & Trade solutions to multi-national corporations, financial institutions and public sectors globally. Commercial Cards is a rapidly growing product in the TTS suite of products and has been identified as one of the top priority products within TTS business. The Commercial Cards business caters for over 700 corporate clients across 11 markets in LATAM with annual growth of circa 20% year on year, in the next 2 years. The role reports solely to the Regional Commercial Cards Ops Head for Latam, and is a member of the LATAM Operations Group Management Team. Additionally there is a close working relationship with the Commercial Cards Global Fraud Risk Management core group. Commercial Cards Operations is closely aligned to Product, Sales, Account Management, Implementations, Capabilities, and Technologies, and there are many interactions with these groups. The Operations Group currently has a footprint as follows: + Regional (cross-border) card issuance - Tampa (Citi, core leadership, process and project roles), Sykes (Costa Rica and Curitiba, BR- client and cardholder service delivery), and Chennai & Mumbai (TCS and Hexaware, third party - Customer Inquiry Fulfillment Back Office and processing center). + In-market issuance - Central America, DR, Colombia and Peru + This team supports a card base of 150,000 Commercial cards in a growing market. **Key responsibilities:** + As a Regional Process Owner, have end-to-end accountability in LATAM for the Fraud Management, Disputes and Authorizations processes across Commercial Cards. + Be an active member of the LATAM Operations Management Team, strongly representing the interests of the Global Head of Fraud Management's portfolio. + Closely work with Global Head of Commercial Cards Fraud Risk Management and be an active member of Global Commercial Cards Fraud Risk Management core group in order to represent LATAM region case, to drive standardization & best practices globally in Commercial Card Operations. + Ensure fraud performance is commensurate to the company's quantitative and qualitative Fraud Risk Appetite Framework. + Provides specialized analytics and management insights to the fraud risk senior management on policy compliance and aggregated risk measurement. + To assist the Global process owner to define the Fraud Management framework and road map and implement it within the LATAM region. + Work collaboratively as appropriate with counterparts in other regions, as required and agreed with the Global Process Owner, to contribute to Global and Global goals. + Financial Planning for LATAM Fraud/Dispute/Authorization functions and maintain control over these financials to meet the budgeted numbers. + Be an active player in fraud management forums in order to ensure Citi is ahead of the latest fraud patterns. Transfer in best-in-class practices from around the world. + Develop and leverage strong working relationships with Visa and MasterCard in LATAM to represent Citi's LATAM Commercial Card cause. + Current leadership responsibility for 1 Direct Report (AVP) in Tampa and circa 10 Fraud Management FTE in the Back Office. + Liaise with agencies, internally within Citi, and externally beyond Citi, to ensure that best practices are being used within Commercial Cards, and that where fraud does occur there is the most effective follow-up and recovery activity. + Achieve Shareholder and Customer goals with a particular focus on fraud prevention, and the optimal balancing between fraud write-offs and minimizing authorization declines. + Critically analyse Fraud and Declines trends, drive continuous system and process improvements, to achieve optimal operating efficiency within the function. Lead parametric changes based on the results of the above analysis. + Lead discussions with Citi Investigative Services (CSIS) and assist them in investigating frauds. Provide business perspective to such investigations and discussions. + Present Fraud Monitoring techniques to LATAM internal and external customers. + Lead operational efficiency improvement efforts to establish & maintain LATAM thought leadership & to achieve industry-beating standards in Fraud Management, Disputes and Authorizations, particularly to minimize write-offs and to enhance customer service experience. + Ensure Controls are at the heart of processes and procedures, and are robustly achieved in the operational areas responsible. + Ensure strong financial management and consistently high standards in accounting procedures relating to LATAM Fraud/Dispute operations. + Always exercise leadership behaviors in line with the O&T Operating Principles. **Knowledge/ experience** + Proven sustained success in Cards and/or Fraud Management disciplines. + Prior experience and knowledge of Cards is essential + Cards Fraud Management expertise is essential. + Experience of Commercial Cards Operations is preferable. + Good understanding of Risk-related aspects of operational activities is essential. + Experience of working in a matrix/multi-site environment. + Chargebacks process and acquirer/issuer fraud liability experience. + Working with Visa, Master Card, Other Payment network providers. + Effective management of complex Vendor / Outsourcing relationship. **Skills:** + Ability to create strategy, and convert into the successful execution of activities to support it. + Analytical and methodical. + Superior verbal, written and numeracy skills. + Proficient at MS Office, particularly the manipulation of documents in MS Excel and MS Access. + Spanish speaking is required (Portuguese is a plus) **Qualifications:** + Bachelor's degree or equivalent or 10 years+ experience within the Banking and/or Financial Services industry. **Development value:** This role offers tremendous exposure to diverse areas within the bank - enabling the candidate to develop by interacting with Clients, Product, Sales, Implementations, Operations & Technologies, Account Management and other relationship teams. The candidate will have the opportunity to develop expertise in all aspects of Commercial Cards Operations, and will play a highly visible and vital role in supporting the Regional businesses. ------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US ------------------------------------------------------ Time Type :Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE at https://www.citigroup.com/citi/accessibility.html . To view the "EEO is the Law" poster CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . To view the EEO is the Law Supplement CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf . To view the EEO Policy Statement CLICK HERE at http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf . To view the Pay Transparency Posting CLICK HERE at https://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf . Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. </script>

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