Location US-NJ-Mount Laurel Company Canon Financial Services Requisition ID 20505 Category Sales Support Position Type Full-Time
The Sales Support RepresentativeII will be responsible for acting as a liaison for all Direct Channel Sales sources, including ESS (4 Zones), CSAP, and GSD. THe hours for the position at 10:30am to 7:00pm EST The role requires strong collaborative abilities, relationship building skills, and consummate technical/professional knowledge.
- Responsible for being the Single Point of Contact for assigned territories/branches. Key functions involve handling all inbound calls and emails involving credit applications, upgrades, buyouts, rates, etc. Ensure all core systems are notated accurately and promptly. - Works to develop relationships with assigned Sales Branches; included, but not limited to, outbound support calls, quarterly review meetings, branch visits, etc. - Work with Sales to forge partnerships and creative resolutions - Build internal trust and support with respect to accomplishing common organizational goals; strong understanding of CFS business landscape - Provide timely responses to rate inquiries and non-standard rate structures. Ensure all core systems are notated accurately and promptly. - Validate Cost Per Copy meter readings through CSA Customer Care application - Verify application equipment MSRP values and models, validates soft costs - Work in a team environment within Sales Support along with Risk Analysts, Documentation/Contract Management associates and Customer Service Representatives to quickly facilitate responses and deliver results - Build, maintain and navigates working relationships with Direct Channel partners - Supply details of credit scoring for applications and acts as a Sales advocate by gathering additional information for further credit review. Partners with Credit Risk Analysts to obtain additional credit information to decision challenged credit applications. - Communicate application status and credit decisions to Direct Channel sources - Offers creative resolutions to move Direct Channel business forward when applicable - Communicate with Credit and Collections to determine causes of delinquency and to facilitateresolutions on pended credit applications. - Partner with Documentation Administrators/Bid Group to support terms and conditions modifications. - Collaborate with Documentation Team to research and validate lease signers, provide customer contacts for verbal acceptances. - Assist with Documentation follow up activities as needed, i.e. Follow up on outstanding/aged POs to obtain status updates on invoices for booking - Meet individual goals consistent with position level requirements - Proactively completes the responsibilities of the position while meeting performance standards with minimal supervision - Travel and/or present to Direct Channel branch locations as scheduled by the Outside Relationship Manager - Participate in/lead projects, initiatives, and trainings as assigned by management. - Develop training for outside Sales Teams and internal Sales Support
- Bachelors degree in a related financial area preferred, but not required - Minimum five years in relationship management and/or financial services required. - Prior experience processing, scoring, and communication of credit decisions a plus - Energetic, team player with positive attitude and professional demeanor - Strong desire to pursue a career in the financial services industry. - Proven ability to handle multiple tasks and meet deadlines with accuracy. - Exceptional ability to navigate and maintain organization of multiple tasks with accuracy in a dynamic, fast-paced environment - Intermediate knowledge level of Excel and Microsoft Office products. - Excellent interpersonal skills with a focus on rapport/relationship building, listening, and follow up skills. - Exhibits outstanding written and verbal communication skills and takes initiative to disseminate key departmental information - Strong analytical, problem solving, qualitative, and quantitative skills required. - Experience succeeding in a fast-paced, issue resolution driven environment
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.
About Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017 and is one of Fortune Magazine's World's Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact ...@cusa.canon.com.
Based on weekly patent counts issued by United States Patent and Trademark Office. . All referenced product names, and other marks, are trademarks of their respective owners. .
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
Associated topics: financial advisor, financial planner, financial service, investment analyst, merchant service, merchant service solution, personal banker, securities, security, treasury
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.